Help center.

Find answers to common questions about Torqe.

Getting Started
Campaigns
Reporting
Billing

Getting Started

Connecting Jobber, onboarding, and your first campaigns.

After signing up, you'll be prompted to connect Jobber through a secure OAuth flow. Torqe syncs your customers, jobs, quotes, and invoices automatically. No manual import or spreadsheets required.

Most accounts are fully running within 24 hours. Torqe syncs your data, builds your first marketing plan, and starts sending campaigns. You'll receive your first report — Your Week Ahead — the following Monday.

No. Torqe generates all emails, texts, and content from your Jobber data. Every message is personalized to each customer using their name, address, service history, and job details.

Torqe syncs customers, jobs, quotes, invoices, and service history. This data is used to determine who needs outreach, what type of campaign to run, and how to personalize each message.

Not at this time. Torqe is built specifically for Jobber and relies on live Jobber data to run campaigns. We may support additional field service tools in the future.

Campaigns

How campaigns work, what gets sent, and customization.

Five types: dormant reactivation, maintenance reminders, quote follow-up, seasonal campaigns, and welcome sequences. All five run automatically using both email and SMS channels.

Torqe analyzes your Jobber data — job history, quote status, service dates, and customer activity — to determine the right outreach for each customer at the right time.

On the Command Center plan, you get a custom campaign builder, seasonal promotion tools, advanced audience targeting, and a social media content generator.

No. Torqe maintains a suppression list and respects all opt-out requests immediately. CAN-SPAM and TCPA compliance are built in from day one.

Torqe builds a new marketing plan every week based on your current Jobber data. Sends are spread across the week to maintain a natural cadence — customers won't receive multiple messages in a short window.

No. Torqe never offers discounts, creates promotions, or makes promises about services you don't provide. Every message is specific enough to feel personal but generic enough that you're never caught off guard.

Reporting

Weekly plans, monthly results, and how revenue is tracked.

Three reports delivered on schedule: (1) Monday — Your Week Ahead: Torqe reviews your full Jobber customer list and builds a marketing plan. You see exactly who's getting contacted, why, and through which channel. (2) Friday — Weekly Results: end-of-week summary with contacts made, replies received, bookings attributed, and campaigns completed. (3) 1st of the month — Revenue Report: full month breakdown showing which customers came back, what they booked, how much they spent, and which campaign brought them in. Every dollar tied to a real job in Jobber.

When a customer books a job after receiving a Torqe campaign, the revenue from that job is attributed back to the campaign that triggered it. Every number is verified against your Jobber invoices — not projections, not estimates, not potential value.

Reports are delivered straight to your email inbox. You don't need to log in, check a dashboard, or pull a CSV. Monday mornings, Friday afternoons, and the first of each month — like clockwork.

No. When Torqe reports $3,000 in attributed revenue, that means $3,000 in real jobs that were booked and completed in Jobber. Every dollar is tied to a real customer and a real job.

Billing

Free trial, pricing, plan changes, and cancellation.

You get 30 days free on either plan. No credit card required to start. Your campaigns begin running immediately. Your card is only charged if you choose to continue after day 30.

Autopilot ($79/month) includes all five campaign types with autonomous marketing built in. Command Center ($149/month) adds custom campaigns, seasonal promotion tools, social content generation, advanced targeting, and priority support.

Yes. You can upgrade from Autopilot to Command Center or downgrade at any time. Changes take effect on your next billing cycle.

Cancel anytime from your account settings. No contracts, no cancellation fees. Your campaigns will stop at the end of your current billing period.

No. There are no setup fees, onboarding fees, or hidden costs. Your monthly plan price is the only charge.

Still need help?

Our team typically responds within a few hours.

support@torqe.ai